Telegram and arwaro: every request becomes a board card
A client messages your company bot in Telegram – arwaro opens a chat and a card on the board. A manager or the AI agent replies from arwaro, and the reply goes back to the client in Telegram.
What is transferred
- Client messages to the company bot – in Chats and on a board card.
- Replies from staff and the AI agent – to the client in Telegram.
- For an employee's personal account there is a separate plugin: QR sign-in, you can write first.
How it connects
Create a bot in Telegram with @BotFather.
In the Market wizard enter the bot token and the board column for new requests.
New messages appear in Chats and on the board right away.
In short
- Where data goes
- Telegram servers (AE · NL · SG · US) – stated on the plugin card.
- Replies
- From arwaro – by staff or the AI agent.
- Personal account
- The Telegram (personal account) plugin – QR sign-in.
The integration installs from the Market inside arwaro and does not take a user seat on your plan. During implementation our team sets up the connection.